Privacy Policy
Updated on February 11th, 2025.
1. Introduction
This Privacy Policy explains how Balgone collects, uses, stores, and protects your personal information when you use our website, make a booking, purchase a product, attend an event, or interact with us in any other way. We are committed to handling your data responsibly and in line with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our website or providing your information to us, you agree to the terms described in this Privacy Policy.
2. Information We Collect
We collect the following categories of information:
Personal Information
Information you provide directly, including:
Name
Email address
Phone number
Postal address
Payment information processed through secure third party providers
Booking and purchase records
Event attendance details
Enquiries and messages sent through contact forms or email
Usage Data
Information collected automatically when you use our website, such as:
IP address
Browser type and version
Pages visited
Time and date of visits
Device information
Referring websites
Cookies and Tracking
We use cookies and similar technologies to improve website performance, analyse site traffic, and personalise your experience. You can manage cookie preferences through your browser settings.
3. How We Use Your Information
We process your personal data for the following purposes:
To provide, manage, and improve our services, events, and online store
To process bookings, ticket sales, and online purchases
To communicate with you about your orders, enquiries, or support requests
To send marketing communications when you have given consent
To understand how visitors use our website and improve user experience
To meet legal and regulatory obligations
To manage and operate Balgone Estate activities including events, farm experiences, and food services
4. Sharing and Disclosure
We do not sell your personal information. We may share your information with the following categories of third parties:
Service providers who help operate our business, such as payment processors, booking systems, IT platforms, email services, analytics partners, and website tools
Professional advisors including lawyers, accountants, and insurers
Government or regulatory bodies where required by law
Event partners or instructors solely for the purpose of delivering an experience you have booked
All third party partners are required to follow data protection laws and only process your information in line with our instructions.
5. Data Security
We take appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. While no online system is completely secure, we continually review our procedures to maintain a high standard of protection.
6. Your Rights
Under UK data protection law, you have the following rights:
The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your data in certain circumstances
The right to withdraw consent for marketing communications
The right to object to certain types of processing
The right to request data portability
To exercise any of these rights, please contact us using the details below.
7. Cookies
We use essential and optional cookies on our website. Essential cookies enable the site to function. Optional cookies help us analyse performance and improve your experience.
You can control cookie settings through your browser. Declining optional cookies may affect the functionality of some features.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised update date. Continued use of our website indicates acceptance of the updated policy.
9. Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Email: alex@balgoneestate.co.uk
Address: Balgone Estate, North Berwick, East Lothian, Scotland